Service Processes
Step-by-step guides for processing your physical and demat share requests.
Physical Share Operations
Comprehensive guidelines for handling physical share certificates, including duplicate issuance, transmission, and transfer processes in accordance with the latest SEBI regulations.
1. Request for Duplicate Share Certificate
Procedure for issuing a duplicate share certificate in case the original physical certificate is lost or misplaced. Important Update (Jan 30, 2026): As per the new SEBI circular, a Letter of Confirmation (LOC) is no longer required. Shares can be transferred directly to your Demat account upon approval.
Lodge FIR / Police Complaint
File a police complaint for the lost certificate and obtain an acknowledgment.
Prepare Required Documents
Execute Affidavit (Form A) and Indemnity Bond (Form B). Publish a public notice in a newspaper if the value exceeds the prescribed limit.
Submit Form ISR-4
Submit the complete application using Form ISR-4 along with client master list (CML) of your demat account.
Direct Demat Credit
Upon verification, the RTA will directly credit the shares to your linked Demat account. (No LOC issued).
Required Forms
Regulatory Circulars
2. Transmission Upon Death of Shareholder
Procedure for legal heirs or nominees to claim physical shares upon the demise of the original shareholder. Important Update (Jan 30, 2026): Shares will be directly credited to the claimant's Demat account without issuing a Letter of Confirmation (LOC).
Submit Death Certificate
Provide a notarized copy of the death certificate of the deceased shareholder.
Prepare Legal Documents
If no nomination exists, prepare Affidavits (Annexure D), Indemnity Bond (Annexure E), and NOCs (Annexure F) from other legal heirs.
Submit Form ISR-5
Submit the transmission request using Form ISR-5 along with your Demat account Client Master List (CML).
Verification & Direct Credit
Once verified, shares are transmitted directly to the claimant's Demat account.
Required Forms
Regulatory Circulars
3. Dematerialization of Physical Shares
Convert your physical share certificates into electronic format in your Demat account for safe keeping and easy trading.
Submit DRF to DP
Fill out a Dematerialization Request Form (DRF) and submit it to your Depository Participant (DP) along with original physical certificates.
DP Generates DRN
Your DP will verify the documents and generate a Dematerialization Request Number (DRN) in the depository system.
Documents Sent to RTA
The DP sends the physical certificates marked "Surrendered for Dematerialization" along with the DRF to Abhipra (the RTA).
Verification & Credit
Abhipra verifies the signatures and certificates. Upon successful verification, the electronic credit is confirmed to your Demat account.