Policy for voluntary Freezing/Blocking of Trading Accounts by Clients

This policy outlines the framework for facilitating clients' voluntary freezing/blocking of online access to their trading accounts in cases of suspected fraudulent or suspicious activities. This policy adheres to the SEBI Circular no. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024, NSE Circular no. NSE/INSP/60277 dated January 16, 2024, and BSE Notice No. 20240112-30 dated January 12, 2024.

Objective

The primary objective of this policy is to provide clients with a mechanism to safeguard their trading accounts when they observe suspicious activities. By offering voluntary freezing/blocking of online access, clients can prevent unauthorized transactions and protect their investments.

Scope

This policy applies to all clients utilizing internet-based trading, mobile trading, or other online access for trading, registered with Abhipra Capital Limited.

Procedure for initiating request for freezing/blocking

1. Clients noticing suspicious activities in their trading accounts may initiate a request for voluntary freezing/blocking through the following channels:
   1. Dedicated email id : Client may send an email from the registered e-mail ID to This email address is being protected from spambots. You need JavaScript enabled to view it..
   2. Dedicated Telephone No : Client may call from the registered mobile number between 9:00 A.M. to 5:00 P.M. on all trading days on 011-42390728.
2. Upon receiving the request, Company shall acknowledge the receipt within the specified timelines. The validity of the request shall be verified before proceeding with the freezing/blocking process.
   Timelines for issuing acknowledgment and freezing of online access
   
   1. Request received during trading hours and within 15 minutes before the start of trading: Within 15 minutes.
   2. Request received after trading hours and up to 15 minutes before the start of the next trading session: Before the commencement of the next trading session.
3. After validating the request, Company shall initiate the process of freezing/blocking the online access to the client's trading account. All pending orders associated with the client's account shall be cancelled prior to freezing/blocking.
4. Following the freezing/blocking of the client's trading account, the company shall communicate the action taken to the client's registered mobile number and email ID. Details of open positions, if any, including contract expiry information, shall be communicated within one hour from the freezing/blocking of the trading account.

Procedure for re-enable online access

Company shall re-enable online access to the trading account after receiving the written request from the client and conducting necessary due diligence. This includes validating the client's request and unfreezing/unblocking the online access of the trading account.

Review

This policy shall be subject to periodic review to ensure its effectiveness and compliance with regulatory requirements. Any necessary updates or amendments shall be made accordingly.