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It is decided that all operations in relation to maintenance and processing of client records are to be executed by in-house team only. The operations that require help of the outside agencies that cannot be performed by the in-house team such as lawyers assistance, auditor's services, courier services, stationary printing etc., only shall be outsourced based on the decision from the senior management.

The outside agencies shall be selected for such operations based on their professional expertise and past track record to ensure proper servicing to the investors as per the rules laid down by the exchanges, SEBI, and other regulators.